Privacy Policy

BY VISITING www.social-lab.in OR PURCHASING SERVICES FROM social-lab.in, YOU ARE CONSENTING TO OUR TERMS OF SERVICE.

Social Lab (“us”, “we”, or “our”) operates the social-lab.in website (the “Service”). This Privacy Policy explains our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

1. Definitions

Service: The social-lab.in website operated by Social Lab.
Personal Data: Data about a living individual who can be identified from such data.
Usage Data: Data collected automatically from use of the Service.
Cookies: Small data files stored on your device.
Data Controller: The entity that determines the purposes and means of processing Personal Data.
Data Processor (or Service Provider): A third party that processes data on behalf of the Data Controller.
Data Subject (or User): The individual using our Service.

2. Information Collection and Use

We collect various types of information to provide and improve our Service:

2.1 Types of Data Collected

Personal Data: Includes name, email address, phone number, company name, business address, and usage data.
Usage Data: Includes IP address, browser type, device information, visit duration, and pages visited.
Cookies: Used to enhance user experience. Types include:
- Session Cookies
- Preference Cookies
- Security Cookies

3. Use of Data

Social Lab uses collected data to:

Provide and maintain our Service
Notify you of changes
Enable interactive features
Provide customer support
Conduct research, analytics, and service improvement
Monitor usage
Detect and address technical issues
Send marketing and promotional content (opt-out available)

4. GDPR Legal Basis (EEA Users)

We process your Personal Data under the following legal bases:

Contractual necessity
Consent
Legitimate interests
Legal obligations
Payment processing

5. Data Retention

We retain Personal Data as long as necessary to fulfill purposes outlined in this Policy. Usage Data is typically held for shorter durations.

6. Data Transfer

Your data may be transferred to and maintained in locations outside your jurisdiction. By using our Service, you consent to such transfers.

7. Disclosure of Data

We may disclose Personal Data:

To comply with legal obligations
To protect and defend our rights
To prevent or investigate potential wrongdoing
To protect user safety
To prevent legal liability

8. Security of Data

We implement commercially reasonable security measures but cannot guarantee absolute security of your data.

9. Do Not Track Signals

We do not support “Do Not Track” (DNT) browser settings.

10. GDPR Data Protection Rights (EEA Users)

You have the right to:

Access, update, or delete your data
Correct inaccurate data
Object to processing
Request restriction of processing
Request data portability
Withdraw consent

To exercise these rights, please contact us. Identity verification may be required.

11. Service Providers

We may employ third-party companies to:

Facilitate our Service
Provide services on our behalf
Perform Service-related tasks

These providers may access Personal Data only as necessary and must not use it for other purposes.

12. Analytics

We may use third-party analytics services such as Google Analytics to track and report site traffic. Users can opt-out via the Google Analytics Opt-Out Add-on.

13. Behavioral Remarketing

We may use remarketing services to advertise on third-party websites after you visit our Service:

Google Ads: Opt-out via Google Ads Settings.
Facebook Ads: Learn more and opt-out in the Facebook Help Center.

14. Payments

We may provide paid services. In that case, we use third-party payment processors such as:

Razorpay: Privacy Policy
PayPal: Privacy Policy

We do not store or collect your full payment card details.

15. Links to Other Sites

Our Service may contain links to third-party websites. We are not responsible for their privacy practices or content.

16. Children’s Privacy

Our Service is not intended for individuals under 18. We do not knowingly collect data from minors. If we learn a child has provided us with data, we will delete it.